Apple IT Support for London Businesses
nDuo is an Apple Premium Technical Partner and Apple IT specialist, based in the City of London and working with London businesses since 2011. We support Apple fleets at scale for clients including Revolut Bank, Kroo Bank, BOXPARK, Great Bowery and many more, combining proactive MDM management, Cyber Essentials compliance and responsive helpdesk support so your team never loses time to tech problems.
We provide both remote and on-site Apple IT support across London. Whether your team is based in the City, Shoreditch, Canary Wharf, Soho, Camden or working across multiple London offices, our engineers can be on-site when you need hands-on help and our Apple IT support ensures fast response times for day-to-day issues.
How we deliver Apple IT support
Stay secure.
Stay compliant.
We keep your Apple fleet continuously compliant with enforced policies, regular checks and clear remediation, so audits don’t trigger panic.
Onboarding that sticks.
We keep identity, apps and Apple MDM integrations reliable, so users get the right access from day one and don’t lose it on day three.
Fast help for users.
Quick, human support that gets people back to work, plus root-cause fixes that reduce repeat issues over time.
Updates without disruption.
Controlled macOS/iOS and app patching that reduces risk without breaking workflows so security improves while productivity stays high.
Keep your Apple MDM fit for purpose.
Regular health checks and optimisation of your MDM setup, policies and user experience so the system scales with you instead of drifting. What is MDM?
An extension of your team.
A weekly rhythm for priorities, changes and incidents, with clear actions and follow-through so Apple device management stays under control.
Apple Premium Technical Partner
Apple IT specialists since 2011, based at 320-324 City Road, London EC1V 2NZ. Vendor-neutral across Jamf Pro, Iru, Intune and FleetDM. Cyber Essentials specialists and Apple Premium Technical Partner. Trusted by London businesses including Revolut Bank, Kroo Bank, BOXPARK and Great Bowery.
Over 15,000 Apple devices managed globally. 7,000+ support tickets resolved in 2025. Client satisfaction rate of 97.8% based on over 300 end user feedback responses.
Who we work with
We work with growing London businesses running Apple fleets, from funded startups scaling fast to established businesses tightening their security posture. Our clients span fintech, hospitality, sport, tech and regulated sectors across the capital.
We also work with London businesses making the switch to Apple for the first time, helping them design the right setup from the ground up. From choosing the right MDM platform and defining the user experience, to getting devices deployed securely and keeping everything running as the team grows. If you are preparing for Cyber Essentials certification, managing a growing Apple fleet, or your current Apple IT support is reactive rather than proactive, we are the right partner.
How we work
Every engagement starts with understanding your environment. We work with London businesses of all sizes and sectors. We do not make assumptions or default to a one-size-fits-all setup. We design the right solution for your business and stay with you to make sure it keeps working.
Discovery
We review your current Apple fleet, MDM setup, compliance posture and support requirements. No assumptions, just an honest picture of where you are and what needs to change.
Improvement
We present our findings and propose a clear plan to bring your Apple fleet up to our standards, which go beyond industry norms. From MDM configuration and security policies to Cyber Essentials alignment, we implement the right controls and make sure everything is documented and audit-ready.
IT Support
Once everything is in place, we provide proactive Apple IT support that keeps your fleet running consistently. In 2025, we recorded over 300 end user feedback responses collected after completed tickets, achieving a client satisfaction rate of 97.8%. We are here when things go wrong, and working quietly in the background to make sure they rarely do. Read our complete Apple IT support guide
Frequently Asked Questions: Apple IT Support in London
Yes. We provide both on-site and remote Apple IT support across London. Our engineers can be on-site when you need hands-on help, and our remote support ensures fast response times for day-to-day issues without waiting for a site visit.
We cover all areas of London including the City, Shoreditch, Canary Wharf, Soho, Camden and beyond. We also support London businesses with remote teams working across multiple locations.
Response times depend on your support plan. We aim to respond to critical issues within 30 mins and resolve most issues remotely on the same day. For issues requiring on-site support we aim to be with you within 24 hours.
Yes if you are running Apple devices. MDM allows your IT team to manage, secure and update devices remotely, enforce security policies and automate onboarding. It is also required to evidence the five controls for Cyber Essentials certification.
Yes. nDuo is based at 320-324 City Road, London EC1V 2NZ. We have been working with London businesses since 2011 and are an Apple Premium Technical Partner.
Our Apple IT support pricing depends on fleet size, complexity and the level of support your business needs. We offer tailored plans for London businesses from small startups to established enterprises. Book a free call with our team for a no-obligation quote based on your specific requirements.
Yes. While we specialise in Apple, we work with many London businesses running mixed Apple and Windows environments. We are vendor-neutral across MDM platforms including Microsoft Intune which manages both Apple and Windows devices from a single platform.
Yes. Cyber Essentials certification is one of our core services for London businesses. We assess your Apple fleet against all five Cyber Essentials controls, identify gaps and implement the required configurations to get you certified. Many London businesses in fintech, legal and regulated sectors come to us specifically for Cyber Essentials support.
Apple IT Support in London
Based at City Road, London EC1V. Apple Premium Technical Partner serving London businesses since 2011.