Client StoriesChevron Forward HospitalityChevron Forward Enhancing IT Efficiency

Enhancing IT Efficiency

Zuma Restaurant Group, a globally renowned collection of contemporary Japanese izakaya-style dining, includes the Zuma and Oblix brands. Known for its exquisite culinary offerings and exceptional dining experiences, the group operates numerous restaurants across the globe, with a constantly expanding footprint. However, with rapid growth and a dispersed workforce, Zuma faced significant IT challenges that needed a robust and scalable solution. This is where nDuo came in, transforming Zuma’s IT infrastructure to support its global operations seamlessly.

The IT Challenges

Zuma’s operations, spread across various international locations, required a reliable and efficient IT system to ensure smooth functioning and support for all employees. The key challenges included:

  • Complex Deployment Processes: Installing and configuring security and software packages for end users was time-consuming and inconsistent.
  • Global Workforce Management: With a rapidly expanding number of restaurants, Zuma needed a scalable solution for deploying IT support efficiently across multiple locations.
  • Administrative Burdens: IT staff faced significant hurdles in managing administrative tasks, such as remote password input, which required coordinating with users, leading to inefficiencies.

The Solution: Partnership with nDuo

nDuo stepped in to address these challenges by implementing a comprehensive IT solution tailored to Zuma’s needs. The solutions included:

  • Zero Touch Deployment: This approach allowed Zuma to deploy IT support at scale, automating the setup and configuration of new devices, ensuring consistency and saving time.
  • Mobile Device Management (MDM): Implementing MDM through Jamf provided Zuma with robust tools for application and inventory management, enhancing security and compliance.
  • Streamlined Administration: The new system allowed IT staff to manage administrative tasks, such as password resets, more efficiently without needing direct user intervention.

Results and Impact

The collaboration with nDuo led to significant improvements in Zuma’s IT operations:

  • Enhanced Efficiency: The implementation of zero touch deployment and MDM greatly reduced the time required to set up and manage devices, allowing IT staff to focus on more strategic tasks.
  • Improved Security and Compliance: With automated deployment and centralised management, Zuma’s IT infrastructure became more secure and compliant with industry standards.
  • Positive User Experience: Employees, including those who were not tech-savvy, experienced seamless IT operations, allowing them to focus on their core responsibilities without being bogged down by technical issues.

nDuo’s expertise and innovative solutions have revolutionised Zuma Restaurant Group’s IT infrastructure, enabling the company to operate more efficiently and securely across its global locations. The seamless integration and proactive support provided by nDuo have allowed Zuma to focus on delivering exceptional dining experiences while ensuring robust IT support for its expanding workforce. As Zuma continues to grow, nDuo remains a trusted partner in supporting their technological needs.

“The overall experience working with nDuo on this project was really good. Great communication and delivery, nDuo is providing us with support and maintenance of the Jamf instance. The support is prompt and proactive. I am grateful for having nDuo as a support partner for Azumi restaurant. “

Konrad Jagiello, Group IT Manager, Azumi Restaurant Group

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