How nDuo Transformed Great Bowery’s IT Infrastructure
Great Bowery is a premier talent agency representing top-tier behind-the-camera talent in the fashion and luxury lifestyle industries. With over 220 employees across five countries, the agency relies heavily on technology to ensure seamless operations and global reach. However, the diverse and mobile workforce presented significant IT challenges, necessitating an innovative and robust solution.
The IT Challenges
Great Bowery’s operations demanded a reliable and efficient IT infrastructure to support a scattered workforce needing to operate 24/7 in various geographies. The existing system was causing inefficiencies and disruptions, requiring frequent manual interventions and struggling to meet the demands of a global operation. The primary issues included:
- High Manual Workload: IT support staff spent excessive time resolving user issues instead of focusing on proactive maintenance.
- Inefficient Device Management: The existing Mobile Device Management (MDM) software was unreliable, requiring intervention from an external Managed Service Provider (MSP).
- Lack of Automation: Processes like patching and user provisioning were not automated, leading to inefficiencies and increased error rates.
- Security and Flexibility Issues: The system needed to balance stringent security requirements with the flexibility required by users.
The Solution: Partnership with nDuo
nDuo provided a comprehensive, best-in-breed End User Computing (EUC) platform to address Great Bowery’s IT challenges. The solution included several key components:
- Jamf Integration: Streamlined device management enhanced the efficiency of provisioning, managing, and securing Apple devices.
- Okta Implementation: Improved security and user management through robust identity and access management.
- Automated Workflows: Critical processes such as patching and user provisioning were automated, reducing manual workload and errors.
- Enhanced User Flexibility: Addressed common user incidents and permissions issues, providing a more flexible and user-friendly IT environment.
nDuo’s approach included a hands-on support model, ensuring seamless implementation and integration of the new technologies. Their expertise allowed Great Bowery to quickly adapt to the new systems and significantly improve operational efficiency.
Results and Impact
The collaboration with nDuo resulted in substantial improvements for Great Bowery:
- Increased Efficiency: Automated processes and streamlined device management reduced manual intervention and downtime.
- Enhanced Security: With Okta and Jamf, Great Bowery achieved better security compliance and visibility into user activities.
- Improved User Experience: The new platform reduced common IT issues, allowing users more control and flexibility over their environments.
- Operational Effectiveness: The seamless integration of new technologies enabled Great Bowery to support its global workforce more effectively.
nDuo’s expertise and innovative solutions have transformed Great Bowery’s IT infrastructure, enabling the company to operate efficiently and securely across the globe. Their commitment to understanding and addressing Great Bowery’s unique challenges has made them an invaluable partner.
The results of this collaboration include increased efficiency, enhanced security, and improved user experience, demonstrating nDuo’s capability to deliver robust and effective IT solutions. Great Bowery looks forward to continued growth and success, powered by the reliable and efficient IT infrastructure provided by nDuo.
“Working with nDuo has been fantastic. They’re clearly very technical, very clever, understand the issues and have gone above and beyond, frankly, in getting us to where we need to be as a platform. We’ve not only got to what I believe is genuinely a best in breed EUC platform, but we have a partner that’s allowed us to get there and has gone way beyond where we thought we could get to in terms of automation across our data platforms. So syncing our data from HR into our single sign on, automatically licensing into the applications and setting those things up, as well as compliance with our security and cyber essentials, whilst providing the users a much more usable platform with a lot more flexibility for them to use. I couldn’t recommend them strongly enough”
Marc Poole, Chief Operating Officer, Great Bowery
